Services

We are no ordinary messaging center, all your calls are answered in your company name by our friendly US Based receptionists and handled with care. Our services are backed by powerful technology and our customized service experience sets us apart from our competitors.

 

If you’re looking for an emergency answering service, a holiday answering service, an after-hours answering service, or a professional telephone answering service for standard business hours, you’ve found the perfect solution. Our Team of professional, caring and versatile operators gives your callers the friendly, professional service they have come to expect from your business— no matter the time of day or the reason they are calling.

 

With operators on staff with over a decade of experience, rest assured that we take our responsibility to serve your business and clientele seriously. Fully staffed with friendly and efficient agents, we ensure each and every caller is treated with importance, respect, attention, and compassion. The Call Solutions Group team can’t wait to give you the best Answering Service experience and take your business to the next level!

Offering digital and secure recorded telephone calls, 24/7 access to recordings— our call recording feature offers exactly what you need: security, efficiency and affordability— simple and convenient!

All answering service operators are trained in helping callers schedule, re-schedule, and cancel appointments in real-time. No more double-booking or missed appointments! We can link your Google calendar or login to your scheduling software remotely!

We craft and and curate custom music and audio to help keep your callers engaged and interested in your company while they’re waiting. Use this valuable time to play music, relay important information or specials!

Use this phone number in advertising in a specific market or for forwarding calls directly to our team for handling calls. A local number builds trust with your clients and is easier to remember.

This is the perfect option to instill a professional image of your business to your customers. This number can be used anywhere— your marketing materials, website & more. All calls will be sent to our professional answering service to be handled on your preferred schedule.

All The Important Details — When It Counts!

With our message taking and dispatching service, our operators collect all of the important information your business needs to assist the caller. We ask the right questions and put the information into an easy to read format and forward the message to you— by email, text, fax or verbally by phone.

24/7 Live Receptionist— Callers Don’t Want Voicemail

When a live receptionist takes a call, we send a notification via email, text, fax or our secure app — whatever works for you.. Stay connected to your customers and on top of your call activity at any time, from any device or location.

 

This real-time dispatching from our answering service to you ensures a seamless interaction with you and your customer. In times of emergency, particularly for evenings, weekends and holidays, our answering service operators are trained to quickly handle your calls and gather the most important information.

24/7 Live Receptionist— Callers Don’t Want Voicemail

When a live receptionist takes a call, we send a notification via email, text, fax or our secure app — whatever works for you.. Stay connected to your customers and on top of your call activity at any time, from any device or location.

 

This real-time dispatching from our answering service to you ensures a seamless interaction with you and your customer. In times of emergency, particularly for evenings, weekends and holidays, our answering service operators are trained to quickly handle your calls and gather the most important information.

When seconds count: Call Patching & Live Transfer

When setting up your account, we gather the names and phone numbers of all staff that should receive calls transferred directly to them and which situations may require this urgent method of call dispatching. Our answering service operators are trained and skilled in determining what warrants an emergency based on your guidelines.

A Smart and Total Communication Solution For Your Business!